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Orders & Support

We are a Norway-based business, and our orders are dispatched from Norway. You can find our contact details on our website.

Our store may display local currency based on your market. The final currency and order total are shown at checkout before payment.

Available payment methods are displayed at checkout and can vary by country. If your preferred method is not offered, contact us before placing your order.

Contact hello@salamandertactical.com as soon as possible with your order number and the change you need. We will check whether the order can still be changed before it is dispatched.

Email hello@salamandertactical.com immediately with your order number and the correct address. If the parcel has already been dispatched, changes may not be possible and carrier charges may apply.

You should receive an order confirmation at the email address entered during checkout. If you cannot find it, check your spam folder and contact us with your name and approximate order date.

Some products may still be available to order with a longer dispatch time, while others cannot be purchased until they return to stock. Check the product page or ask us for a current estimate before ordering.

Yes. For larger quantities, professional purchases or a mixed order, contact hello@salamandertactical.com with the product names, quantities and destination country. We can review availability and provide a quotation.

Please reply to your original email or write to hello@salamandertactical.com, including any order or ticket number. Check your spam folder for our reply as well.

Orders are dispatched from our warehouse in Norway.

Orders are normally processed within 1–2 business days. This is handling time before dispatch, not the full delivery time. Backordered or out-of-stock items may take longer.

Our published estimates are 1–4 business days within Norway, 3–8 business days in Europe and 5–12 business days for the rest of the world. These are estimates, not guaranteed delivery dates, and processing time and customs delays may add time.

Shipping depends on the delivery country, parcel size, weight and available service. Enter your shipping address at checkout to view the applicable shipping options and charges before paying.

The carrier and available service depend on the destination and shipment. Your dispatch confirmation will include tracking details, which identify the carrier handling your order.

Yes. We dispatch orders with tracking and send the tracking number by email when the parcel is shipped.

Tracking sometimes takes time to update after a label is created or a parcel is handed to the carrier. Please check again later. If it remains unchanged or appears unusually delayed, email us with your order number.

International shipments may be inspected or held for import processing. Customs authorities or the carrier may request payment or additional information. If the tracking status is unclear, contact us with your order number and tracking reference.

Contact hello@salamandertactical.com with your order number, tracking number and, where applicable, photos of the damage. We will investigate with the carrier and help you resolve the issue.

We ship internationally to many destinations, but available services and product restrictions vary. Enter your delivery country at checkout or contact us if no shipping option is offered.

Of course. Send us the item, quantity and destination country before ordering. We can check current availability and available shipping options, although carrier and customs times remain estimates.

We normally aim to dispatch complete orders together when practical, but stock availability and shipping restrictions can affect how an order is fulfilled. Contact us if you have a specific delivery requirement.

Yes. Prices for orders delivered in Norway include applicable Norwegian VAT. The tax and final total are shown at checkout.

No. We do not charge Norwegian VAT on orders delivered to addresses outside Norway. Your destination country may still charge import VAT, customs duties or carrier clearance fees; under our DAP shipping terms, these are the recipient's responsibility.

For orders shipped outside Norway, we use DAP (Delivered at Place). Your destination country or shipping carrier may charge import VAT, customs duties and clearance or handling fees. These charges are not included in the product or shipping price and are payable by the recipient.

No. For orders shipped outside Norway, we use DAP (Delivered at Place). Shipping charges cover the transport service, not import VAT, customs duties or carrier clearance fees. The recipient pays any such charges assessed on import.

Potentially, yes. Norway is outside the EU customs and VAT area. Even if Norwegian VAT is not charged on the order, import VAT and possibly clearance charges may be due when the goods enter the EU. Exact charges depend on the destination and shipment.

No. We do not currently offer DDP (Delivered Duty Paid) shipping to destinations outside Norway. All international shipments are sent DAP (Delivered at Place), meaning the recipient is responsible for any import VAT, customs duties and carrier clearance fees charged at the destination. Orders delivered within Norway include Norwegian VAT.

For orders shipped outside Norway, the recipient pays any customs-clearance or administration fees charged by FedEx or another carrier. Under DAP (Delivered at Place), these are separate from the shipping price paid at checkout.

We can help explain our invoice and shipping arrangement, but we cannot guarantee an exact foreign customs bill. The amount depends on local rules, product classification, declared value and carrier charges. Your customs authority or carrier can advise you.

No. We must use accurate descriptions and customs values on shipping documentation.

Yes. We do not charge Norwegian VAT on orders delivered outside Norway, whether the customer is a business or a private individual. Our international shipments are sent DAP (Delivered at Place), so the recipient is responsible for any local import VAT, customs duties and carrier clearance fees. Contact hello@salamandertactical.com if you need help with business-order documentation.

Our published return policy gives you 30 days after receiving an eligible item to request a return. The item must meet the conditions in our refund policy. See https://salamandertactical.com/policies/refund-policy.

Request a return through your customer account or email hello@salamandertactical.com with your order number and the item you wish to return. Please wait for return instructions before sending anything back.

Under our standard return policy, an item must be unused and in its original condition and packaging. If you have installed or used it, contact us first so we can assess the situation and any applicable consumer rights.

For a standard change-of-mind return, the customer is responsible for return shipping unless we state otherwise. If an item is faulty or incorrect, contact us so we can review the appropriate solution.

Our published refund policy states that the original shipping costs are non-refundable for standard returns, subject to applicable statutory rights.

Sale items may be returned under our standard 30-day returns process if they are unused, in their original condition and packaging, and accompanied by proof of purchase. We do not accept used items for a voluntary change-of-mind return. This does not affect applicable statutory withdrawal rights or your rights if a product is faulty. If you have a problem with a used item, please contact us with your order number so we can assess the claim.

Contact us promptly at hello@salamandertactical.com with your order number, a description of the issue and clear photos where helpful. We will review the case and arrange the appropriate next steps.

Our published process is to request a return of the original item and place a separate order for the model you want after the return is accepted. Contact us before ordering if you are unsure about compatibility.

Once we receive and inspect the return, we will let you know whether it is approved. Approved refunds are sent to the original payment method, normally within 10 business days; bank processing can take additional time.

Yes. EU consumers have the right to withdraw from eligible online purchases within 14 days of receiving their order, without giving a reason. To exercise this right, email hello@salamandertactical.com with your order number within 14 days of delivery, then return the goods within 14 days of notifying us. You may inspect the product as you would in a shop, but handling beyond what is necessary to assess it may reduce the refund. Certain legal exceptions apply. Our general 30-day returns policy may also apply. See https://salamandertactical.com/policies/refund-policy for details.

Yes—contact us with your order number, product model and a clear description of the fault. Warranty coverage and the claim procedure can vary by brand and product. We will help identify the appropriate next step.

No. Manufacturer warranties vary by brand and product and may have regional conditions. Check the individual product information or ask us to confirm the applicable coverage before purchasing.

Products & Compatibility

Start with the exact rifle make, model and stock or chassis variant. Then check the support system you intend to use, such as Spartan Javelin/MagnaSwitch, Spartan Valhalla or Picatinny. If in doubt, send us photos and the exact configuration before buying.

Not necessarily. Javelin/MagnaSwitch and Valhalla use different attachment interfaces. Choose an adapter specifically listed for your bipod system rather than relying only on the rifle model.

Our Sauer 404/505 adapter for Spartan Javelin is designed for those rifles and the relevant Spartan Javelin system. If you use Valhalla instead, choose the separate Valhalla-compatible version.

Yes. We offer a Sauer 404/505 adapter specifically for Spartan Valhalla. It is a different product from the Sauer adapter intended for Javelin bipods.

The Blaser R8/R93 Professional adapter listing includes separate R8 and R93 options. Select the correct model and verify that your stock is the compatible Professional type before ordering.

No universal fit should be assumed. The listing specifies a Professional stock and model-specific R8/R93 variants. If you have another forend or stock configuration, contact us with the exact model or photos.

No. Our Blaser R8/R93 Professional Javelin adapter listing explicitly states that it does not work with the Spartan 300.

Yes. We list a separate Blaser R8/R93 Professional spigot for Spartan Valhalla, with model-specific variants. Check your stock type and chosen bipod before ordering.

Picatinny and Arca are different rail/clamp interfaces and are not directly interchangeable. Look for the interface explicitly supported by your accessory, or use a suitable adapter rated for that combination.

It may be possible with a compatible Picatinny-to-Arca adapter or a dual-interface clamp. Check both the rifle-side and tripod-head interfaces and the adapter specifications before ordering.

Often, yes. Many detachable bipod and tripod systems allow accessories to be moved between rifles, provided each rifle has a compatible mounting interface. We can help you select the required adapter for each rifle.

Please include the rifle or chassis make/model, stock version, any existing rail or sling attachment, the bipod/tripod model and clear photos of the mounting area. Email them to hello@salamandertactical.com.

That depends on the adapter and stock. Some models use existing mounting points; others may require a different installation method. Review the exact product description and instructions, or ask us before purchasing.

Consider how far you carry the rifle, required shooting height, terrain, adjustment range and how often the support stays mounted. Lightweight detachable bipods favour portability; larger precision-focused designs generally prioritise stability and adjustment options.

The Javelin Lite uses Spartan’s magnetic attachment system with compatible adapters, allowing the bipod to be attached and detached quickly. Check which adapter is included and whether your rifle needs a different one.

Our Javelin Lite Standard Length product description states that it is supplied with a Classic Rifle Adapter kit. Check the currently selected product variant and package details before ordering.

The product description states compatibility with the 12 mm Spartan adapter range. Check the exact adapter and bipod version, especially if your rifle has a model-specific mounting point.

No. Valhalla is a separate bipod system with its own mounting arrangements. When ordering an adapter, choose one that explicitly states Valhalla compatibility.

Both are lightweight NorneHunt bipods with carbon-fibre legs and Picatinny attachment. The Svartr listing highlights a wider, more stable cradle and adjustable tilt friction. Compare the product pages and choose the configuration that suits your needs.

The Gen II and Svartr listings describe a Picatinny quick-detach mounting interface. If your rifle does not have a compatible rail, contact us about the appropriate mounting solution.

Yes. Its product description specifies telescopic carbon-fibre legs with a twist-adjust mechanism and an approximate adjustment range of 19–27 cm.

A removable bipod can be moved between compatible mounting points. Make sure that every rifle has the required rail or adapter for that particular bipod system.

No. Feet, leg kits and mounting accessories can be model-specific. Check compatibility for the exact brand and model, and contact us if the listing is unclear.

Carbon-fibre tripods are popular because they combine relatively low carry weight with rigid support. The best model still depends on height, leg diameter, payload, packed size and the head used.

The Leofoto SA-324C/SA-324CL and SA-364C/SA-364CL kit listings explicitly state that they include the MA-30L ball head. Standalone legs and other models may differ, so always check the exact product title.

Many binoculars and rangefinders can be tripod-mounted using a model-compatible adapter and suitable head. Check whether your equipment has a tripod thread or requires a dedicated holder.

These are different size and stability classes. The SA-364 series uses larger-diameter upper leg tubes and is positioned for heavier support needs; compare weight, height and folded length for your intended use.

In these listings, the CL versions are taller variants than the corresponding C models. Review the exact minimum/maximum heights and packed lengths to choose the right one.

Our SA-364CL + MA-30L kit description states that its rapid-lock clamp accepts Arca and Picatinny interfaces. Always verify that your accessory matches the clamp correctly before use.

Our listed SA-364CL kit specifies a maximum height of approximately 181 cm and a minimum height of approximately 15 cm. Please refer to the product page for full specifications.

Often, yes, with the correct tripod head and binocular/optic adapter. Check mounting thread or clamp type, accessory weight and the head’s supported interfaces.

Tell us the equipment, total weight, required shooting or viewing height, transport priorities and intended terrain. We can help compare models and head options before you place a high-value order.

A complete kit simplifies compatibility and may be more convenient. Separate legs and heads give more flexibility if you already own part of a system. Always check what is included with the exact listing.

FFP means First Focal Plane. The reticle changes apparent size with magnification, so its angular subtensions remain consistent throughout the magnification range. This can be helpful when using reticle references at different powers.

With FFP, the reticle scales with magnification. With SFP, the reticle generally stays the same apparent size, and its subtensions are calibrated at a specified magnification. Which is preferable depends on the intended use.

MIL/MRAD and MOA are two angular measurement systems used for scope adjustments and reticles. Choose a system you are comfortable using and make sure you understand the markings on both the turrets and reticle.

A zero stop is a turret feature that provides a repeatable mechanical reference near your established zero setting. Features and setup differ by model; consult the manufacturer’s instructions for your exact optic.

It is designed for high-magnification precision use. Our listing specifies 7–35x magnification, an FFP VPR MIL reticle, 0.1 MRAD turret adjustments, a zero-stop system and a 34 mm main tube.

The EP-5 Gen II 7-35x56 uses a 34 mm main tube, so you need suitable 34 mm rings or a compatible one-piece mount. Ring height and mounting arrangement depend on the rifle and optic setup.

Yes. The EP-5 Gen II VPR MIL listing specifies red reticle illumination powered by one CR2032 battery, which is not included.

Yes. A sunshade is included with the EP-5 Gen II 7-35x56 VPR MIL.

Arken Optics provides a lifetime manufacturer's warranty on eligible Arken Optics products against defects in materials and workmanship under normal use. Manufacturer conditions apply: proof of purchase is required, coverage is normally for the original purchaser through an authorised sales channel, and misuse or unauthorised modifications are excluded. If you bought your Arken product from Salamander Tactical, contact hello@salamandertactical.com with your order number and details of the issue, and we will guide you through the claim process.

Yes. Tell us your main use, preferred magnification range, weight limits, reticle system, budget and existing mount or ring size. We can compare the relevant models.

An IR illuminator produces infrared light to improve visibility in low-light or completely dark conditions when used with compatible night-vision equipment. Unlike a regular flashlight, its illumination is not visible to the naked eye. An IR illuminator can operate independently, but an IR-sensitive camera or night-vision device is needed to see the illuminated area.

The Black Sun Dark Engine BLADE requires one rechargeable, protected 18650 3.7V lithium-ion battery with a button-top (raised positive terminal). The battery is not included.

We recommend the Nitecore NL1834 18650 3400mAh battery, which is confirmed to work with the Black Sun BLADE.

Please note that not all 18650 batteries are compatible. Some batteries have different terminal designs or dimensions, which may prevent proper electrical contact or cause fitting issues, even when the voltage is correct.

If your BLADE does not turn on, make sure the battery is fully charged, correctly inserted and compatible with the device. Never force a battery into the battery compartment.

If you are unsure about battery compatibility, please contact us before purchasing.

No. A 18650 battery is not included.

First stop using the device if the cell or contacts appear damaged. Check that the battery matches the manufacturer’s required specification and is properly charged. If the issue remains, email us the device version, battery brand/model and a description of what happens; we will help troubleshoot or arrange support.

The Black Sun Dark Engine BLADE is available in two versions: Standard (850 nm) and Covert (940 nm). Both have the same infrared output power, but differ in effective range and visibility.

Standard (850 nm) offers the longest range, providing a clear, usable image at approximately 500 yards (457 metres) and enough illumination to assess the backdrop at up to 1,000 yards (914 metres).

Covert (940 nm) produces a much less visible red glow, making it ideal for discreet use. Night-vision sensors are generally less sensitive to 940 nm, resulting in a shorter effective range of approximately 375 yards (343 metres), with backdrop visibility up to 750 yards (686 metres).

Choose Standard for maximum range or Covert for greater discretion. Actual performance depends on your night-vision equipment and conditions.

We recommend our Adjustable Low Profile IR Mount, featuring a secure 25 mm clamp for the Black Sun BLADE and designed to attach directly to a standard Picatinny rail.

If you don't have a suitable Picatinny rail, you can combine it with our Universal Scope Tube Mount Base, which fits 1-inch (25.4 mm) and 30 mm scope tubes.

The BLADE also features 25 mm and 30 mm mounting sections, allowing it to be used with other compatible ring mounts.

About SalamanderTactical

Yes. We would rather help you choose the correct product than have you buy the wrong one. Send us your intended use, equipment details, budget and questions at hello@salamandertactical.com.

Yes. If the listing does not clearly identify the included parts, contact us with the product name or SKU and the option you want. We can confirm what is supplied before you order.

Yes. Our range includes Salamander Tactical products and equipment from specialist manufacturers such as Arken Optics, Leofoto, Spartan and NorneHunt. Availability varies by product.

We can help assess compatibility if you provide the make, exact model and pictures of the attachment interface. We cannot guarantee a fit without sufficient specifications.

We are a Norway-based specialist supplier focused on practical equipment for shooting and outdoor use. Read our company story at https://salamandertactical.com/pages/about-us.

You can reach our customer service at hello@salamandertactical.com or use the contact form on our website. For existing orders, please include your order number.

For a wholesale, club or professional enquiry, send us the product models, expected quantities and delivery country. We will review the request and advise what is possible.